NeverFail DR Quick Lookup
The articles listed below provide a brief introduction to the range of topics available. The Knowledge base search feature can help you find more information about your questions. General Advice Regarding Implementation and Configuration
Knowledgebase article #4 | Products and Versions |
Knowledgebase article #968 | Neverfail Installation Prerequisites |
Knowledgebase article #2 | Third Party Applications Supported by Neverfail |
Knowledgebase article #104 | Interoperability with Anti-Virus products |
Knowledgebase article #1172 | Best Practices for Integrating Neverfail Heartbeat V4.6 and Later with Backup Solutions |
Knowledgebase article #507 | How to Request a License Key for Neverfail Heartbeat using SCOPE Stand-Alone Collector |
Knowledgebase article #1255 | How to request a license key for Neverfail Heartbeat using SCOPE Data Collector Service V4.1 and later |
Knowledgebase article #205 | Switching between servers |
Knowledgebase article #435 | Upgrading Neverfail Heartbeat (All Versions) |
Knowledgebase article #128 | How to Use the NFPKTFLTR Command-Line Options |
Knowledgebase article #995 | How to Configure Application Start/Stop/Monitoring Processes in Neverfail Heartbeat V5.2[.n] and Earlier |
Knowledgebase article #466 | How to create a static route for the Neverfail Channel connection in a WAN environment |
Knowledgebase article #389 | How to use the Neverfail utility DNSUpdate.exe (DNS) |
Knowledgebase article #206 | A list of Default Neverfail Heartbeat Ports |
Knowledgebase article #6 | Neverfail Glossary |
Support Service
Knowledgebase article #215 | Raising a Support Request with your Neverfail Support Center |
Knowledgebase article #146 | How to retrieve the Neverfail Heartbeat logs and other logs for Support purposes |
Knowledgebase article #861 | How to View, Filter and Export Event Logs |
Knowledgebase article #213 | Neverfail Support Public Holiday Dates, UK & Europe |
Common Issues
Knowledgebase article #516 | Resolve Two Active Servers |
Knowledgebase article #984 | Resolve Two Passive Servers |
Knowledgebase article #820 | How to Recover from a Failover |
Knowledgebase article #444 | How to Restart the Primary (Active) Server |
Knowledgebase article #443 | How to Restart the Secondary (Passive) Server |
Knowledgebase article #985 | Resolve an Invalid Neverfail License |
Knowledgebase article #993 | MaxDiskUsage Errors |
Knowledgebase article #991 | Neverfail Synchronization Failures |
Knowledgebase article #992 | Neverfail Channel Drops |
Knowledgebase article #500 | The set of File Filters is reset to C:\PROTECTED\**. What should I do next? |
Knowledgebase article #298 | How to Use the File Filter Rule Syntax |
Knowledgebase article #48 | Event ID 37 Error Message: NeverfailMonitor: The following attribute failed its check. Attribute name |
Knowledgebase article #321 | Neverfail for FileServer: Unprotected Features of the Windows 2000/2003 File System |
Knowledgebase article #114 | How to install the Neverfail Packet Filter Driver on a NIC Team (TEAMED NICs, NIC Teaming) |
Knowledgebase article #84 | What Can Happen with Exchange when System Times are not in Sync |
System Changes Various articles exist to describe upgrading Windows, hardware or the protected application; a search on “upgrading” will offer a selection of articles. In addition, the following short list provides examples of the range of subjects covered.
Knowledgebase article #832 | How to apply Operating System (OS) patches or hotfixes with minimal interruption |
Knowledgebase article #531 | How to Stretch LAN to WAN in Neverfail Heartbeat V5.2.2 and Prior |
Knowledgebase article #1431 | How to Stretch LAN to WAN in Neverfail Heartbeat V5.3.0 and Later |
Knowledgebase article #851 | How to replace a Windows 2003 server in the event of a failure |
Knowledgebase article #1816 | How to replace a Windows 2000 server in the event of a failure |
Knowledgebase article #120 | Replacing a network interface card |
Knowledgebase article #843 | How to Change the Principal (Public) IP Address Settings |
Knowledgebase article #492 | How to Change the Neverfail Channel IP address(es) when Neverfail is already installed on the pair |
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